Quality Commitments
Service Level Agreement (SLA)
Our operational benchmarks, punctuality commitments, and re-clean guarantees.
1. Punctuality & Dispatch
Our cleaning teams are scheduled to arrive within the designated booking window. In the event of unforeseen road delays or building access procedures in Abu Dhabi, clients are notified immediately.
2. 100% Satisfaction & Free Re-Clean Guarantee
If you or your landlord notice any missed areas covered in the booking scope, report it within 24 hours of service completion and our mobile team will return to rectify it free of charge.
3. Staff Training & Background Verification
All cleaning professionals undergo rigorous identity verification, background screening, and practical training on delicate surface maintenance and European safety standards.