1.Enquiries & response times
You can reach us daily from 8:00 AM to 10:00 PM by WhatsApp, phone or email. We usually reply within about 2 hours during opening hours. This is a target, not a guarantee, and busy periods can take longer.
2.Punctuality & dispatch
Our teams are scheduled to arrive within the booked time window. If traffic or building access procedures in Abu Dhabi cause a delay, we tell you as soon as we know.
- Share gate, lift, permit and parking details when you book so that the team can plan its arrival.
- If nobody can give the team access, the visit may have to be rescheduled and charges may apply, which we will explain first.
3.Agreed scope of work
Before each visit we confirm what is included: the rooms or items, the tasks and the price. The agreed scope is what our commitments below apply to. Extra work or specialist tasks are agreed separately.
4.Free re-clean policy
If you or your landlord notice any missed areas covered in the booking scope, report it within 24 hours of the service and we will return to put it right free of charge.
- Send your booking reference and photos of the area by WhatsApp or email.
- The re-clean covers the agreed scope only. It does not cover new damage, new use of the area after the visit, or tasks not included in the booking.
- Some results depend on the item, such as old stains or worn fabric. We explain what to expect before we start where we can.
5.Our team
Our crews are briefed on your booking, the access notes you send and any sensitive surfaces you tell us about. If your building or landlord needs specific documents for contractors, tell us when you book so that we can confirm what we can provide.
6.If something is not right
For anything that a re-clean does not settle, see our Complaints Procedure and Refund & Cancellation Policy.
Need to talk to a human?
Our Abu Dhabi team is happy to help with any questions about this policy or your booking.