Punctuality
- 95% on-time arrival target within 15 minutes of scheduled time.
- Customers are notified if a team is running late.
- Same-day bookings are offered when teams are available.
Just Shine Cleaning Services policy
Service Level Agreement
Service standards, response times, and quality commitments.
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Quality Standards
- Professional-grade cleaning standards on every service.
- Re-clean guarantee if agreed standards are not met.
- Supervised work for larger or recurring bookings.
Response Times
- WhatsApp: within 30 minutes where possible.
- Phone: immediate during active support hours.
- Email: within 2 hours.
Support and Availability
- WhatsApp and form inquiries can be sent anytime.
- Customer service is handled during active business hours.
- Urgent service may be available with surcharge and schedule confirmation.
For questions, contact Just Shine Cleaning Services at info@justshinecleaningservices.com, justshinec@gmail.com, or +971 55 223 2850.