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Complaints Procedure

We take every concern seriously. Here's exactly how to raise a complaint and what you can expect from us.

Last updated: 21 September 2026Just Shine Cleaning Services LLC

1.Our commitment

We work hard to give every customer a smooth, stress-free clean, but we know things can occasionally go wrong. When they do, we will listen, respond quickly and try to put things right fairly.

2.Missed something? Start here

If an agreed area was missed or not finished properly, you do not need to make a formal complaint. Tell us within 24 hours of the service by WhatsApp or phone, with photos if you can, and we will arrange a free re-clean of the agreed scope. See the Refund & Cancellation Policy.

3.How to raise a complaint

Please get in touch as soon as possible so we can help. Include your booking reference, the date of your cleaning, a clear description of the problem and any photos.

Complaints about how we handle personal data can be sent to the privacy contact in our Privacy Policy.

4.What happens next

  • Acknowledgement within 3 working days — we confirm we have received your complaint and who is handling it.
  • Investigation — we look into what happened, speak to the crew involved and review the details and photos.
  • Full response within 14 working days — we explain our findings and any resolution. If we need more time, we tell you why and give a new date.

5.Possible outcomes

Depending on what we find, the outcome may include:

  • A free re-clean of the agreed scope.
  • A partial or full refund where the service could not be delivered because of a fault on our side.
  • An explanation and, where appropriate, changes to how we plan similar jobs.
  • A clear explanation if we believe the issue is outside the agreed scope, with the reasons.

6.If you're not satisfied

If our response does not resolve things, tell us and your complaint will be escalated to a senior manager for a final review. We will always try to reach a fair outcome directly with you first.

7.Other options

If we cannot resolve your complaint between us, you may be able to raise it with the relevant UAE consumer-protection authority. Information is available through the official UAE government portal.

8.Contact details

Complaints team — info@justshinecleaningservices.com · +971 55 223 2850. We're here to help.

Need to talk to a human?

Our Abu Dhabi team is happy to help with any questions about this policy or your booking.

Email us+971 55 223 2850

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