Privacy Policy

2.Information we collect

We only collect the information we need to give you an accurate quote and deliver your cleaning safely. This may include:

Information you give us

• Contact details — your name, email address and phone number.
• Move details — collection and delivery addresses, property type, floor/access details, inventory of items, and preferred dates.
• Correspondence — messages you send us by email, phone, WhatsApp or our contact and quote forms.
• Payment information — processed securely by our payment provider; we do not store full card details on our systems.

Information we collect automatically

• Technical data — IP address, browser type, device information and operating system.
• Usage data — pages you visit, links you click and how you interact with the site.
• Cookies and similar technologies — see our Cookie Policy for full details.

3.How we use your information

We use your personal data to handle enquiries, provide booked services and maintain our business records:

• To provide quotes and deliver your cleaning — to prepare estimates, schedule crews and complete your cleaning (lawful basis: performance of a contract).
• To communicate with you — to answer enquiries, confirm bookings and send service updates (lawful basis: contract / legitimate interests).
• To take payment — to process deposits and balances (lawful basis: contract).
• To improve our website and services — analytics and service development (lawful basis: legitimate interests).
• For marketing — to send offers and news where you have opted in (lawful basis: consent). You can unsubscribe at any time.
• To meet legal obligations — accounting, tax and insurance requirements (lawful basis: legal obligation).

4.Sharing your information

We never sell your personal data. We only share it with trusted parties who help us run our business, and only as far as necessary:

• Our cleaning teams and any subcontractors who carry out your cleaning.
• Payment processors to take secure payments.
• IT, hosting, analytics and communication providers who operate our systems.
• Insurers and professional advisers where required.
• Law enforcement or regulators where we are legally required to do so.

5.International transfers

Our website uses technology providers for account, enquiry and booking information. Processing locations depend on the provider and service configuration. Contact us for details about the providers handling your request.

6.How long we keep your information

We keep your personal data only for as long as necessary for the purposes it was collected:

• Quote enquiries that don't lead to a booking — up to 12 months.
• Booking and job records — for the duration of our contract plus up to 6 years to meet accounting and legal requirements.
• Marketing data — until you unsubscribe or withdraw consent.

7.Your rights

Contact us about the following personal-data requests. We will review your request under applicable data-protection requirements:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete your data where there is no legal reason to keep it.
• Restriction — ask us to limit how we use your data.
• Portability — receive your data in a portable format.
• Objection — object to processing based on legitimate interests or direct marketing.
• Withdraw consent — where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at info@justshinecleaningservices.com. We will respond within one month.

8.How we protect your data

We use appropriate technical and organisational measures to keep your data secure, including encryption in transit (HTTPS), access controls, and staff training. While no online transmission is ever completely secure, we take every reasonable step to protect your information.

9.Children's privacy

Our services are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us and we will delete it.

10.Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Significant changes will be communicated to you where appropriate.

11.Contact us & complaints

If you have any questions about this policy or how we handle your data, contact us at info@justshinecleaningservices.com or write to Just Shine Cleaning Services LLC, Al Jazeera Towers - Al Danah - Zone 1 - Abu Dhabi - United Arab Emirates.

Information about UAE privacy requirements is available through the official UAE government portal.