Customer Protection
Refund & Cancellation Policy
1. Cancellations & Rescheduling
Bookings may be rescheduled or cancelled free of charge up to 24 hours prior to the scheduled service appointment.
2. Re-Clean Guarantee
Our first priority is customer satisfaction. If any part of the agreed scope is incomplete, we provide a free re-clean within 24 hours.
3. Refunds
In cases where a scheduled service could not be executed due to operational fault on our end, full refunds are processed within 3–5 business days.