1.Cancellations & rescheduling
Bookings may be rescheduled or cancelled free of charge up to 24 hours before the scheduled appointment.
- Contact us by WhatsApp, phone or email with your booking reference and the new date if you are rescheduling.
- If you change or cancel later than 24 hours before the appointment, or nobody is available to give access, we will explain any charge before it applies.
- If we need to change or cancel your appointment, we will contact you to arrange a new time or a refund.
2.How payment works
You pay by cash after the service or by card on arrival. Because payment is taken at the visit, you do not normally pay anything in advance, and there is nothing to refund if you cancel in time.
3.Free re-clean policy
If any part of the agreed scope is incomplete, report it within 24 hours of the service and we will arrange a free re-clean. Send your booking reference and photos so that we can plan the return visit.
4.Refunds
If a scheduled service could not be carried out because of an operational fault on our side, we refund any amount you have paid in full. Refunds are processed within 3–5 business days.
- Refunds go back to the method you paid with where possible.
- Refunds are not normally given for results that depend on the condition of the item, such as old stains, colour loss or worn fabric, or for areas outside the agreed scope. A free re-clean or a discussion of the options is offered instead.
5.Need help?
Email info@justshinecleaningservices.com or call +971 55 223 2850. If we cannot settle it, see our Complaints Procedure.
Need to talk to a human?
Our Abu Dhabi team is happy to help with any questions about this policy or your booking.