1.Our commitment
We want our website to be usable by everyone, including people who rely on screen readers, keyboard navigation, screen magnification or voice control, and people using slow connections or older devices.
2.Our target
We aim for the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We have not had the site independently audited, so we do not claim full conformance. We test and improve as we go and treat accessibility problems that people report as a priority.
3.What we do to support accessibility
- Clear, consistent layouts and readable text with strong colour contrast.
- Text alternatives for meaningful images.
- Headings, landmarks and form labels so that pages can be navigated with assistive technology.
- Keyboard-usable menus, forms and buttons.
- A responsive design that works on phones, tablets and desktops.
- A light and dark theme you can switch between.
- An Arabic version of the site with right-to-left layout.
- Contact by phone, WhatsApp or email as alternatives to online forms.
4.Known limitations
Some content may not yet be fully accessible, for example some third-party embeds, older images, or complex interactive tools such as the price calculator. We are working to fix these. If you find a barrier, please tell us so we can prioritise it.
5.Compatibility
The site is designed for recent versions of Chrome, Edge, Firefox and Safari and for common assistive technologies. Using the latest version of your browser and assistive software gives the best experience.
6.Booking without the website
If a form or tool is hard for you to use, you can book by phone on +971 55 223 2850 or by WhatsApp and we will take the details for you.
7.Feedback & contact
If you have trouble using any part of the site, or need information in a different format, email info@justshinecleaningservices.com or call +971 55 223 2850. Tell us the page, what you were trying to do and how you prefer us to contact you. We aim to reply within 5 working days.
8.If you're not happy with our response
Ask us to review your concern through our Complaints Procedure.
9.About this statement
This statement was last reviewed on 21 September 2026. We review it as we improve the site.
Need to talk to a human?
Our Abu Dhabi team is happy to help with any questions about this policy or your booking.